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Frequently Asked Questions
Understanding crypto can be complicated. You have questions, we've got answers.
General Inquiries
What is CoinFlip?
CoinFlip is the leading Bitcoin ATM operator in the world with 24/7 customer support and low fees. CoinFlip also supports debit card purchases online through its Olliv digital platform..
Why should I trust CoinFlip?
CoinFlip has been around since 2015 and processed over 1 MILLION transactions for over 300,000 loyal customers. We pride ourselves with our exceptional customer service that always picks up the phone.
What services does CoinFlip offer?
We currently offer three different services: CoinFlip Bitcoin ATMs, buying cryptocurrency online through a debit card, here, and a gift card marketplace where you can exchange Bitcoin and Bitcoin Cash for name brand gift cards.
How do I contact CoinFlip?
CoinFlip be reached 24/7 through our email address at [email protected] or by calling 773-800-0106.
CoinFlip ATMs
What is a CoinFlip Bitcoin ATM?
CoinFlip Bitcoin ATMs are physical machines located in businesses that allow you to buy or sell bitcoin and other cryptocurrencies with cash.
How do I use a CoinFlip Bitcoin ATM?
It's actually quite simple.
To buy crypto, select the currency you'd like to purchase on the screen, and then press "BUY". The terminal will ask you the quantity of crypto (in USD) you'd like to purchase. From there, scan your wallet QR code (public key) using the ATM's scanner, and insert bills until you've reached the exact amount of crypto you want to purchase. Then hit the "Buy Bitcoin" or "Buy Altcoins" button on the bottom right of the screen and you're all done! The transaction will immediately broadcast to its respective network and you'll see the crypto en route to your wallet.
To sell crypto, press the BTC or LTC button on the screen, and then press "SELL". The terminal will ask you how much cash you'd like to withdraw. From there, select how much cash you want using the $20 and $100 increment buttons ($50s may be available at select terminals). After that, the machine will print a redeemable voucher with a public key QR code on it, and will also tell you how much crypto you'll need to send to that address. Once you broadcast the transaction, you'll need to wait for 1 network confirmation before you can actually withdraw your cash. When it confirms, go back to the terminal and select the "Redeem Ticket" button, and scan your voucher. After a few seconds, your cash will be dispensed!
To buy crypto, select the currency you'd like to purchase on the screen, and then press "BUY". The terminal will ask you the quantity of crypto (in USD) you'd like to purchase. From there, scan your wallet QR code (public key) using the ATM's scanner, and insert bills until you've reached the exact amount of crypto you want to purchase. Then hit the "Buy Bitcoin" or "Buy Altcoins" button on the bottom right of the screen and you're all done! The transaction will immediately broadcast to its respective network and you'll see the crypto en route to your wallet.
To sell crypto, press the BTC or LTC button on the screen, and then press "SELL". The terminal will ask you how much cash you'd like to withdraw. From there, select how much cash you want using the $20 and $100 increment buttons ($50s may be available at select terminals). After that, the machine will print a redeemable voucher with a public key QR code on it, and will also tell you how much crypto you'll need to send to that address. Once you broadcast the transaction, you'll need to wait for 1 network confirmation before you can actually withdraw your cash. When it confirms, go back to the terminal and select the "Redeem Ticket" button, and scan your voucher. After a few seconds, your cash will be dispensed!
What is the minimum purchase amount at an ATM?
Purchase minimums vary from coin to coin, starting at $5, with the minimum purchase for Bitcoin being $20.
What are the fees?
The transaction fee for purchasing crypto at CoinFlip Bitcoin ATMs can range from 6.9% up to 12.9%. The transaction fee is added to the cryptocurrency’s market price, which CoinFlip determines using index prices. By using a CoinFlip Bitcoin ATM, you agree to CoinFlip’s determination of the cryptocurrency’s market price.
If you have a discount code, the discount will be deducted from the CoinFlip fee.
CoinFlip also charges a fluctuating network fee which is used to cover the cost the blockchain charges for processing the transaction. The network fee is $1.99 typically but can increase based on the type of cryptocurrency being purchased and how busy the blockchain is.
If you have a discount code, the discount will be deducted from the CoinFlip fee.
CoinFlip also charges a fluctuating network fee which is used to cover the cost the blockchain charges for processing the transaction. The network fee is $1.99 typically but can increase based on the type of cryptocurrency being purchased and how busy the blockchain is.
Where is the nearest Bitcoin ATM?
To find a CoinFlip Bitcoin ATM near you, use our online ATM Locator.
Which Bitcoin ATM has low fees?
CoinFlip has competitive fees and, on average, charges 30% less in fees than our leading competitors (based on data collected by CoinFlip in February 2023). We charge 15.99% in fees over the market price and offer a rate-matching program to ensure that our fees stay low.
What other coins can I buy or sell at a CoinFlip Bitcoin ATM?
Cryptocurrencies that can be purchased at a CoinFlip Bitcoin ATM:
Bitcoin (BTC)
Litecoin (LTC)
Ethereum (ETH)
Dogecoin (DOGE)
Aave (AAVE)
Stellar Lumens (XLM)
Chainlink (LINK)
USD Coin (USDC)
PAX Gold (PAXG)
Cryptocurrencies that can be sold at a CoinFlip Bitcoin ATM that facilitates selling:
Bitcoin (BTC)
Litecoin (LTC)
Bitcoin (BTC)
Litecoin (LTC)
Ethereum (ETH)
Dogecoin (DOGE)
Aave (AAVE)
Stellar Lumens (XLM)
Chainlink (LINK)
USD Coin (USDC)
PAX Gold (PAXG)
Cryptocurrencies that can be sold at a CoinFlip Bitcoin ATM that facilitates selling:
Bitcoin (BTC)
Litecoin (LTC)
Can I use my debit card at a CoinFlip ATM?
Our ATMs currently only accept cash. If you want to buy with a debit card you can do so using Olliv, a CoinFlip platform that allows you to purchase bitcoin and other cryptocurrencies with a debit card.
How long does it take to receive my Bitcoin?
After pressing “Buy Now” at the ATM, transactions are sent within 3 minutes.
I have an address in text format on my phone. Can I enter it manually into your ATM?
Our ATMs do not support manual entry of addresses. The easiest way around this is to visit your favorite block explorer, such as blockchain.info, and paste your address into it. The website will generate a QR code for your address that you can then scan at the ATM.
Do I need to register to buy Bitcoin at your ATM?
Registration is necessary depending on how much crypto you're looking to buy or sell. For amounts up to $900 USD, you'll have to input your cell phone number and first/last name. You will also need to type your first and last name on the ATM's screen. For amounts between $901 and $2995 USD, registration is required. The machine will ask you to put your state-issued ID up to the camera, and then to take a selfie in front of the camera. Once registered, you will not have to register again. CoinFlip also offers a $16,000 limit to customers who undergo the company's enhanced verification procedures. For more information, please call us at 773-800-0106.
How often do limits reset?
Limits reset at midnight at the ATM's local time.
Can I host a CoinFlip ATM in my business?
CoinFlip is always looking to expand our network of ATMs. You can earn passive income and more foot traffic by hosting a CoinFlip ATM! See our hosting page here to learn more.
