Frequently Asked Questions

CoinFlip is the leading Bitcoin ATM operator in the world with 24/7 customer support and low fees. CoinFlip also supports credit and debit card purchases online.

CoinFlip has been around since 2015 and processed over 1 MILLION transactions for over 300,000 loyal customers. We pride ourselves with our exceptional customer service that always picks up the phone.

We currently offer three different services: CoinFlip Bitcoin ATMs, buying cryptocurrency online through credit or debit cards, here, and a gift card marketplace where you can exchange Bitcoin and Bitcoin Cash for name brand gift cards.

CoinFlip be reached 24/7 through our email address at [email protected] or by calling (773)-800-0106.

CoinFlip Bitcoin ATMs are physical machines located in businesses that allow you to buy or sell bitcoin and other cryptocurrencies with cash.

It's actually quite simple.

To buy crypto, select the currency you'd like to purchase on the screen, and then press "BUY". The terminal will ask you the quantity of crypto (in USD) you'd like to purchase. From there, scan your wallet QR code (public key) using the ATM's scanner, and insert bills until you've reached the exact amount of crypto you want to purchase. Then hit the "Buy Bitcoin" or "Buy Altcoins" button on the bottom right of the screen and you're all done! The transaction will immediately broadcast to its respective network and you'll see the crypto en route to your wallet.

To sell crypto, press the BTC or LTC button on the screen, and then press "SELL". The terminal will ask you how much cash you'd like to withdraw. From there, select how much cash you want using the $20 and $100 increment buttons ($50s may be available at select terminals). After that, the machine will print a redeemable voucher with a public key QR code on it, and will also tell you how much crypto you'll need to send to that address. Once you broadcast the transaction, you'll need to wait for 1 network confirmation before you can actually withdraw your cash. When it confirms, go back to the terminal and select the "Redeem Ticket" button, and scan your voucher. After a few seconds, your cash will be dispensed!

Purchase minimums vary from coin to coin, starting at $5. The purchase minimum for ETH and ERC tokens is $20.

The transaction fee for purchasing crypto at CoinFlip Bitcoin ATMs can range from 6.9% up to 12.9%. The transaction fee is added to the cryptocurrency’s market price, which CoinFlip determines using index prices. By using a CoinFlip Bitcoin ATM, you agree to CoinFlip’s determination of the cryptocurrency’s market price.

If you have a discount code, the discount will be deducted from the CoinFlip fee.

CoinFlip also charges a fluctuating network fee which is used to cover the cost the blockchain charges for processing the transaction. The network fee is $1.99 typically but can increase based on the type of cryptocurrency being purchased and how busy the blockchain is.

To find a CoinFlip Bitcoin ATM near you, use our online ATM Locator.

CoinFlip Bitcoin ATMs have low fees. We charge up to approximately 12.9% in fees over the market price and offer a rate-matching program to ensure that our fees stay low.

Cryptocurrencies that can be purchased at a CoinFlip Bitcoin ATM:

Bitcoin (BTC)
Litecoin (LTC)
Ethereum (ETH)
Dogecoin (DOGE)
Aave (AAVE)
Stellar Lumens (XLM)
Chainlink (LINK)
USD Coin (USDC)
Dash (DASH)

Cryptocurrencies that can be sold at a CoinFlip Bitcoin ATM that facilitates selling:
Bitcoin (BTC)
Litecoin (LTC)

Our ATMs currently only accept cash. If you want to buy with a credit or debit card you can do so here.

After pressing “Buy Now” at the ATM, transactions are sent within 3 minutes.

Our ATMs do not support manual entry of addresses. The easiest way around this is to visit your favorite block explorer, such as blockchain.info, and paste your address into it. The website will generate a QR code for your address that you can then scan at the ATM.

Registration is necessary depending on how much crypto you're looking to buy or sell. For amounts up to $900 USD, you'll have to input your cell phone number and first/last name. You will also need to type your first and last name on the ATM's screen. For amounts between $901 and $2995 USD, registration is required. The machine will ask you to put your state-issued ID up to the camera, and then to take a selfie in front of the camera. Once registered, you will not have to register again. CoinFlip also offers a $16,000 limit to customers who undergo the company's enhanced verification procedures. For more information, please call us at (773)-800-0106.

Limits reset at midnight at the ATM's local time.

CoinFlip is always looking to expand our network of ATMs. You can earn passive income and more foot traffic by hosting a CoinFlip ATM! See our hosting page here to learn more.

Yes. Even if you have been fully verified on the ATMs, you still need to complete a separate application to access bank transfer services.

After your approval, you’ll be able to submit trades to our team. After submitting your trade, you will be provided payment instructions. When we receive your funds, we will execute your trade at the current market rate unless otherwise specified on the trade instructions you provide.

After trade execution, our team will contact you for settlement.

The CoinFlip Trade Desk is available Monday through Friday, between 7AM - 6PM CST.

Fees can be as low as 0.5% based on the amount of your transaction. Fees increase for smaller transactions.

CoinFlip does not charge a spread or any additional fees.

Most likely your wallet is showing a difference in funds based on a fluctuation in Bitcoin price from when we executed your order to when you received the funds in your wallet.

You can buy Bitcoin with a credit or debit card here! CoinFlip partners with Simplex in order to offer our customers an online purchasing option with debit or credit card.

The total fees when buying online are 5.98%. CoinFlip charges a 2.99% transaction fee. Simplex charges a 2.99% transaction fee (min $5).

CoinFlip partners with Simplex in order to offer customers the chance to purchase Cosmos (ATOM), Bitcoin (BTC), Dai (DAI), Dash (DASH), EOS (EOS), Ethereum (ETH), Hedera Hashgraph (HBAR), ICON (ICX), Litecoin (LTC), Qtum (QTUM), and Stellar Lumen (XLM).

You can reach out to Simplex customer support for any questions or concerns regarding a transaction and they will respond in a timely fashion. Their support email is [email protected]

Simplex is a payment processing company that CoinFlip has chosen to partner with for handling online customer transactions through debit and credit cards.

Visa and Mastercard are accepted.

Simplex offers lightning-fast transactions, taking only 10-30 minutes in regular circumstances.

Bitcoin is a digital currency that allows for people to securely send and receive money around the world based on principles of mathematical cryptography. It allows for financial freedom that isn’t reliant or attached to traditional financial institutions or monetary systems.

You can buy Bitcoin easily with CoinFlip. To buy Bitcoin with cash, find a nearby CoinFlip Bitcoin ATM and once there, follow the instructions on the screen. To buy with bank transfer, start a trade inquiry here. You can also buy online with a credit or debit card here.

You can find a Bitcoin ATM near you by checking out our ATM map here.

There are two types of cryptocurrency wallets in general: custodial wallets and non-custodial wallets. Custodial wallets are sometimes called hosted or “hot” wallets while non-custodial wallets may commonly be referred to as offline or “cold” wallets. Remember, a crypto wallet does not hold your funds. Think of it more like a debit card with the information to access your account on the global blockchain. Hardware wallets are the most secure crypto wallets because they are non-custodial and store your private keys on a hardware device that looks like a USB thumb drive.

One non-custodial wallet that a beginner crypto investor may find easy to use is Exodus Wallet. The application is free to download on desktop, iOS devices, and Android devices. Exodus Wallets hold a wide array of digital assets, including the coins/tokens available at CoinFlip ATMs.

The bitcoin blockchain is an open, distributed ledger that records the history of any bitcoin transactions between two blockchain addresses.

Bitcoin confirmations are important because they are what allows the blockchain to be unreliant on an administrative entity. A confirmation tells the network that a transaction has gone through and allows transactions to go from one address to another.

Network fees are small fees that incentivize miners to confirm transactions on the network.