Frequently Asked Questions

Understanding crypto can be complicated. You have questions, we've got answers.

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General Inquiries

What is CoinFlip?
CoinFlip is the leading Bitcoin ATM operator in the world with 24/7 customer support and low fees. CoinFlip also supports debit card purchases online through its Olliv digital platform.
Why should I trust CoinFlip?
CoinFlip has been around since 2015 and processed over 1 MILLION transactions for over 300,000 loyal customers. We pride ourselves with our exceptional customer service that always picks up the phone.
What services does CoinFlip offer?
We currently offer three different services: CoinFlip Bitcoin ATMs for cash transactions, an over-the-counter Order Desk for instant bank transfer, wire or ACH transactions, and an online option for buying cryptocurrency with debit cards.
How do I contact CoinFlip?
CoinFlip can be reached 24/7 through our email address at [email protected] or by calling 877-757-2646.

CoinFlip ATMs

What is a CoinFlip Bitcoin ATM?
CoinFlip Bitcoin ATMs are physical machines located in businesses that allow you to buy or sell bitcoin and other cryptocurrencies with cash.
How do I use a CoinFlip Bitcoin ATM?
It's actually quite simple.

To buy crypto, select the currency you'd like to purchase on the screen, and then press "BUY". The terminal will ask you the quantity of crypto (in USD) you'd like to purchase. From there, scan your wallet QR code (public key) using the ATM's scanner, and insert bills until you've reached the exact amount of crypto you want to purchase. Then hit the "Buy Bitcoin" or "Buy Altcoins" button on the bottom right of the screen and you're all done! The transaction will immediately broadcast to its respective network and you'll see the crypto en route to your wallet.

To sell crypto, press the BTC or LTC button on the screen, and then press "SELL". The terminal will ask you how much cash you'd like to withdraw. From there, select how much cash you want using the $20 and $100 increment buttons ($50s may be available at select terminals). After that, the machine will print a redeemable voucher with a public key QR code on it, and will also tell you how much crypto you'll need to send to that address. Once you broadcast the transaction, you'll need to wait for 1 network confirmation before you can actually withdraw your cash. When it confirms, go back to the terminal and select the "Redeem Ticket" button, and scan your voucher. After a few seconds, your cash will be dispensed!
What is the minimum purchase amount at an ATM?
Purchase minimums vary from coin to coin, starting at $5, with the minimum purchase for Ethereum being $20.
What are the fees?
The transaction fee for purchasing crypto at CoinFlip Bitcoin ATMs is 15.99%. The transaction fee is added to the cryptocurrency’s market price, which CoinFlip determines using index prices. By using a CoinFlip Bitcoin ATM, you agree to CoinFlip's determination of the cryptocurrency's market price.

If you have a discount code, the discount will be deducted from the CoinFlip fee.

CoinFlip also charges a fluctuating network fee which is used to cover the cost the blockchain charges for processing the transaction. The network fee is $2.49 typically but can increase based on the type of cryptocurrency being purchased and how busy the blockchain is.

On average, CoinFlip charges 30% less in fees than our leading competitors (based on data collected by CoinFlip in February 2023).
Where is the nearest Bitcoin ATM?
To find a CoinFlip Bitcoin ATM near you, use our online ATM Locator.
Which Bitcoin ATM has low fees?
CoinFlip has competitive fees and, on average, charges 30% less in fees than our leading competitors (based on data collected by CoinFlip in February 2023). We charge 15.99% in fees over the market price and offer a rate-matching program to ensure that our fees stay low.
What other coins can I buy or sell at a CoinFlip Bitcoin ATM?
Cryptocurrencies that can be purchased at a CoinFlip Bitcoin ATM:

Bitcoin (BTC)
Litecoin (LTC)
Ethereum (ETH)
Dogecoin (DOGE)
Aave (AAVE)
Stellar Lumens (XLM)
Chainlink (LINK)

Cryptocurrencies that can be sold at a CoinFlip Bitcoin ATM that facilitates selling:
Bitcoin (BTC)
Litecoin (LTC)
Can I use my debit card at a CoinFlip ATM?
Our ATMs currently only accept cash. If you want to buy with a debit card you can do so using Olliv, a CoinFlip platform that allows you to purchase bitcoin and other cryptocurrencies with a debit card.
How long does it take to receive my Bitcoin?
After pressing “Buy Now” at the ATM, transactions are sent within 3 minutes.
I have an address in text format on my phone. Can I enter it manually into your ATM?
Our ATMs do not support manual entry of addresses. The easiest way around this is to visit your favorite block explorer, such as, and paste your address into it. The website will generate a QR code for your address that you can then scan at the ATM.
Do I need to register to buy Bitcoin at your ATM?
Registration is necessary depending on how much crypto you're looking to buy or sell. For amounts up to $900 USD, you'll have to input your cell phone number and first/last name. You will also need to type your first and last name on the ATM's screen. For amounts between $901 and $2995 USD, registration is required. The machine will ask you to put your state-issued ID up to the camera, and then to take a selfie in front of the camera. Once registered, you will not have to register again. For more information, please call us at 773-800-0106.
How often do limits reset?
Limits reset at midnight at the ATM's local time.
Can I host a CoinFlip ATM in my business?
CoinFlip is always looking to expand our network of ATMs. You can earn passive income and more foot traffic by hosting a CoinFlip ATM! See our hosting page here to learn more.

Order Desk

I am already a registered user of CoinFlip ATMs. Do I need to register again for bank transfer services?
Yes. Even if you have been fully verified on the ATMs, you still need to complete a separate application to access bank transfer services.
How do I apply to become a client?
To start, please fill out our onboarding application. Afterwards, you will be sent an email with links to submit your ID verification documents and sign our Purchase Agreement. Once all those items are complete, your application will be reviewed by our team.

Please call us at 877-339-6432 if you have any questions.
How does buying and selling work?
After your approval, you’ll be able to buy and sell through our team. After submitting your order, you will be provided payment instructions. When we receive your funds, we will execute your order at the current market rate unless otherwise specified on the order instructions you provide.

After order execution, our team will contact you for settlement.
What are your hours?
The CoinFlip Order Desk is available Monday through Friday, between 7AM - 6PM CST.
What are the fees when buying or selling through the CoinFlip Order Desk?
Fees can be as low as 0.5% based on the amount of your transaction. Fees increase for smaller transactions.

CoinFlip does not charge a spread or any additional fees.
What are your minimum and maximum transaction sizes?
We have no hard transaction limit minimum or maximum. Your max transaction limit depends on the amount of identification you provide. Please give us a call if you have questions regarding limits.
Why does it seem like I received more/less funds than quoted?
Most likely your wallet is showing a difference in funds based on a fluctuation in Bitcoin price from when we executed your order to when you received the funds in your wallet.
How do I access my account?
Contact our team via email at [email protected] or via call/text at 877-339-6432 to access CoinFlip Order Desk services.

Buy Bitcoin Online

Can I buy Bitcoin with a Debit Card?
Olliv, a digital platform from CoinFlip, allows you to buy Bitcoin and other cryptocurrencies with a debit card. After reaching a certain threshold, you may also be able to buy via electronic funds transfer through your bank. We partner with Stripe for debit card payments and with Trustly for bank account transfers.
What are the fees when buying online?
For buy-side transactions, Olliv by CoinFlip charges a 1.99% processing fee and our payment processing partners (Stripe for debit cards, Trustly for bank transfers) charge a 1% fee. Each transaction is also assessed a blockchain fee, which varies depending on factors including currency purchased and amount ordered.
What coins can I buy or sell with CoinFlip online?
CoinFlip partners with Stripe in order to offer customers the chance to purchase Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Chainlink (LINK).
How do I get help when trying to buy online?
You can reach out to Olliv by CoinFlip support 24/7 at 1-888-88-OLLIV (65548).
How long does it take to get my Bitcoin when buying online?
Stripe offers lightning-fast transactions, taking only 10-30 minutes in regular circumstances.


What is Bitcoin?
Bitcoin is a digital currency that allows for people to securely send and receive money around the world based on principles of mathematical cryptography. It allows for financial freedom that isn’t reliant or attached to traditional financial institutions or monetary systems.
How do I buy Bitcoin?
To buy with a debit card, please visit Olliv by CoinFlip. To inquire about buying with a bank transfer, visit our Order Desk page.
Where is my nearest Bitcoin ATM?
You can find a Bitcoin ATM near you by checking out our ATM map here.
How do I get a Bitcoin wallet?
There are two types of cryptocurrency wallets in general: custodial wallets and non-custodial wallets. Custodial wallets are sometimes called hosted or “hot” wallets while non-custodial (or self-custodial) wallets may commonly be referred to as offline or “cold” wallets. Remember, a crypto wallet does not hold your funds. Think of it more like a debit card with the information to access your account on the global blockchain. Hardware wallets are the most secure crypto wallets because they are non-custodial and store your private keys on a hardware device that looks like a USB thumb drive.

Olliv by Coinflip offers a self-custodial wallet that is free to download on desktop, iOS devices, and Android devices.
What is the Bitcoin blockchain?
The bitcoin blockchain is an open, distributed ledger that records the history of any bitcoin transactions between two blockchain addresses.
What is a Bitcoin confirmation and why is it needed?
Bitcoin confirmations are important because they are what allows the blockchain to be unreliant on an administrative entity. A confirmation tells the network that a transaction has gone through and allows transactions to go from one address to another.
What are network fees?
Network fees are small fees that incentivize miners to confirm transactions on the network.

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